Hi there! i know I keep blabbing on about how great the support is on Wealthy Affiliate (where I have been a premium member for more than 5 years and where I’ve learnt everthing I know about online business and making money online). So I thought it would be a good idea to demonstrate one of many many times where the support has been right there for me. What is Wealthy Affiliate Support about?
This happened only a week or so ago. I went on to Google Search Console and found (to my frustration) that the MAJORITY of my blog posts were no longer indexed! I mean, EEEK!! I have been receiving a recurring revenue from this website for a few years now, yet I am by far a technical expert on wordpress, SEO and ranking…I learn new things every day, but I wouldn’t ever call me an expert….expertise is where I turn to Wealthy Affiliate for 😉
So what did I do next?
I asked the other members for help. You see, at Wealthy Affiliate there are a number of avenues to take in terms of getting help. The below screenshot is a quick overview; you can go directly to Support, Ask a Questions within the community, Live Chat, or even Private Message ANY (I mean, even the owners) member for help.
I put out a “cry for help” on one of the class rooms to start with. Within a few minutes, I had help from 4 members; giving suggestions on what to check within my WordPress site, things to keep in mind etc. I went through their process of elimination, yet hadn’t quite gotten to the solution.
I also reached out to one of the Top Helpers, EddySalomon, who also responded so quickly I am starting to wonder if he has some kind of superpowers 🙂 Eddy accurately pinpointed the issue, and suggested I reach out to TechSupport for further investigation. On his own initiative, he even drafted straight up what I should ask Support (I mean, what more could you even ask for?:)
So off to Support I went:
I had a response within minutes. Minutes guys. Here it is:
So of course I took their advice, and re-submitted my site to Google Webmaster tools. Turns out the glitch or whatever occured when I changed my website Theme that week. I re-submitted my site in Google Webmaster tools in the late evening, and called it a night. When I check the very next morning, it was all fixed. Yes!!
You may wonder why I didn’t just go to SiteSupport straight up? Well, in my experience there are always other members who’s had the same problems that can give quick and easy recommendations. And the recommendations are for all other members to see too, so everyone benefits. I know I sound a bit ‘hallelujah’ here (and I’m not even religious the slightest bit!), but I really can’t put a price tag on the value I get from the memberbase and the education space at Wealthy Affiliate. So I always prefer reaching out to others before going to Support (which will 100% always assist).
I recently published this video on YouTube that demonstrates the different levels of support:
I would love to hear from others on how they experience the level of support from another affiliate program (and of course I won’t turn down stories from the WA members either). Has anyone ever had a negative experience? I’d love to hear that too..
Have a super day!